BLUECHIP STAR users can delete their account directly in the app, without contacting us. Deletion happens immediately on request and cannot be undone.
The app is currently in Korean only, so the Korean button names are shown in parentheses below.
1. Delete your account in the app
- Open the BLUECHIP STAR app and sign in with the account you want to delete.
- On the profile screen, go to Settings (설정).
- Tap Delete account (계정 삭제) near the bottom of Settings.
- On the first confirmation screen, read what will be deleted and tap Continue (계속).
- On the second confirmation screen, tap Delete (삭제). Your account is deleted immediately and you return to the sign-in screen.
If you play as a guest, Settings shows Delete device data (기기 데이터 삭제) instead of Delete account. The steps are the same, and the anonymous account and the records on your device are deleted together.
2. Data that is deleted
This applies to both signed-in and guest accounts. A guest account is also stored on our server.
| Data | Stored in | What happens |
|---|
| Account (sign-in identifier, email address, display name, account ID) | Server | Deleted immediately on request |
| Profile and rankings (nickname, title and frame, ranking and Challenge records) | Server | Deleted immediately along with the account |
| Career records (player names, career nicknames, all career progress including deleted slots, tutorial quests) | Server | Deleted immediately along with the account |
| Purchases and Bluechips (store receipts, Bluechip history and balance, Daily Pack and Pass records) | Server | Deleted immediately along with the account. Any remaining Bluechips, including ones you paid for, are lost. Apple and Google keep their own payment history under their policies. |
| Notification token, reports you sent, your public gallery cards | Server | Deleted immediately along with the account |
| Classic saves, badges, classic quests, hall of fame, app settings, block list | Your device | Removed from the device when deletion completes |
Data that remains after deletion
- Rewarded ad check records (ad transaction ID, account ID, reward, time) are kept to prevent reward fraud. We delete them if you ask us at contact@anyonecompany.kr.
- Security logs of our sign-in service, which include IP addresses, and the server log of the deletion, which includes part of your account ID, are deleted under the retention policy of our server provider, Supabase.
- Data held by Google (Firebase Analytics, Firebase Crashlytics, AdMob) and Singular is deleted under each company's retention policy. Analytics data is not anonymous: it uses a random ID created on your device, which was linked to your account on our server until deletion.
If you sign in again with the same Apple or Google account, a new account with no previous records is created. Sign in with Apple shares your name and email only on your first sign-in, so the display name may be empty on an account created by signing in again.
3. If you already removed the app
- Reinstall the app, sign in with the same Apple or Google account, and delete your account using the steps in section 1. This is the fastest way.
- If you cannot reinstall, email contact@anyonecompany.kr with the email address you used to sign in, or request account deletion through Send Feedback and include a reply email. After we confirm your identity, we delete the account within 7 days and reply to you.
- Removing the app does not delete a guest account. Your career records (including player names and career nicknames), purchase records, notification token, and sign-in session information (IP address and device information) stay on our server, but you can no longer reach them. To delete a guest account, use Delete device data (기기 데이터 삭제) before you remove the app. If you already removed it, email us with anything that may help us find the account, such as a store purchase receipt or a career nickname. If we can identify the account, we delete it.
4. Before you delete
- Deleted accounts and career records cannot be recovered.
- Remaining Bluechips, including ones you paid for, are lost.
- Export save data (저장 데이터 내보내기) in Settings saves only classic saves, classic quests, and the hall of fame to a file. It does not include Career mode records.
- Deleting your account only erases your app records. It does not affect your Apple or Google account itself.
Related documents Privacy Policy / Terms of Service / Odds Disclosure
